We place the utmost importance on the privacy of your data and are committed to protecting it in accordance with the laws and regulations in force in the Arab Republic of Egypt. This policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect various types of information to provide the best possible service:
* Registration Information: When you create an account, we ask for your full name, email address, phone number, and shipping address.
* Transaction Information: When you complete a purchase, we collect billing details, payment information (such as the cardholder’s name, expiration date, but we do not store full card numbers), and order details.
* Website Usage Information: We collect information about how you interact with our website, such as the pages you visit, the products you view, and the time of your visit. We use tools like cookies to enhance your experience.
* Customer Service Information: When you contact us with an inquiry or complaint, we record the details of the conversation to help you better in the future.
* Vendor Information (for Multi-Vendor Stores): If you are a vendor with us, we collect information related to your business, such as the company name, commercial registration number, contact details, and bank account details to facilitate payments.
2. How We Use Your Information
We use the information we collect for the following purposes:
* Order Fulfillment: To process your orders, ship products to your address, and confirm payments.
* Service Improvement: To analyze user behavior on the site, understand their interests, and improve the website’s design and offer products and services that meet their needs.
* Communication with You: To send updates about your orders, notifications about promotional offers, or to respond to your inquiries.
* Maintenance Services: To register maintenance requests, dispatch technicians, and follow up on the repair status.
* Fraud Prevention: To prevent fraudulent activities and protect the security of the website.
* Legal Compliance: To comply with local and international laws and regulations.
3. Information Sharing.
We do not sell or rent your personal information to any third party. However, we may share your information with the following parties only when necessary:
* Shipping Companies: To deliver your orders.
* Payment Service Providers: To process payments securely.
* Maintenance Partners: If you request a repair service, we may share your information with our affiliated maintenance technicians.
* Vendors (in Multi-Vendor Stores): To facilitate the shipping and delivery of your orders from them.
* Governmental Authorities: If required by law or a court order.
4. Your Rights
You have the right to:
* Access Your Data: Request a copy of the personal information we hold about you.
* Correct Data: Request to modify or correct any inaccurate information.
* Withdraw Consent: Withdraw your consent to use your information for direct marketing at any time.
5. Data Security
We take strict security measures to protect your personal data from unauthorized access, modification, disclosure, or destruction. We use encryption technologies and continuously update our security procedures.
6. Cookies
We use cookies to enhance your experience on the website. You can control cookie settings through your browser, but disabling them may affect some website functionalities.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
If you have any questions or inquiries about the Privacy Policy, please contact us at support@souqelfalater.com.