Usage Policy
You must agree to these terms (“Terms”) to access, browse and/or use this Site. If you do not agree to these Terms, you must leave the Site.
Firstly: Access to the Site
Access to the Site is authorized on a temporary basis and we reserve the right to withdraw or modify the Site without notice. We will not be liable if for any reason the Site is not operational at any time or for any period.
We collect and use personal information in accordance with the Site’s Privacy Policy. We always reserve the right to prevent your use of the site at the discretion of the administrators for violating the use of the service provided.
Secondly: Unauthorized Use
You may use this website only for lawful purposes. You may not use the Site if your use includes any of the following:
- Violation in any way of any applicable local, national or international law or regulation.
- use is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect
- defamatory of any person, obscene, derogatory, offensive, hateful or inflammatory; or
- promote any sexually explicit material or discrimination of any kind; or transmit or cause to be transmitted any unsolicited or unauthorized advertising or promotional material or any other form of unsolicited material (spam).
- Third: Registration Policy
We will monitor the content on this website to ensure that it complies with these Terms and does not violate the Unauthorized Use clause. - Fourth: Intellectual Property Rights
All trademarks mentioned on the site are the property of their respective owners unless otherwise stated, this site is protected by copyrights, trademarks, data and intellectual property rights and you must acknowledge that these rights are part of the site and these rights remain with us or our licensors. - Sixth: Legal Liability
We are not responsible or liable in any way whatsoever for any content, loss or damage of any kind incurred as a result of the use of any content whether posted, emailed, transmitted or otherwise made available on this website.
We are not liable (whether for breach of contract, negligence or any other liability arising under or in connection with your use of the Website) for any acts done by us or anyone working for us except to the extent that such liability is not excluded by ARE law.
You acknowledge that we are not responsible for the security or confidentiality of the Website and any information you submit to the Website. You assume the risks associated with the use of the Internet. - Seventh: Governing Law and Jurisdiction
The terms and conditions of this Agreement shall be governed by the laws of Egypt.
Privacy Policy
We appreciate your concerns and interest in the privacy of your online data.
This policy has been prepared to help you understand what data we collect from you when you visit our website and how we handle this personal data.
Browsing
We have not designed this website to collect your personal data from your computer as you browse this website, only data provided by you with your knowledge and consent will be used.
Internet Protocol (IP) address
Any time you visit any website, including this website, the host server will record your IP address, the date and time of your visit, the type of browser you are using, and the URL of any website that refers you to this website.
Web ScansOur online surveys enable us to collect specific data such as the data requested from you regarding your perception and feelings towards our site. Your responses are of utmost importance and are appreciated as they enable us to improve our site, and you have full freedom and choice in providing your name and other data. - Links to other sites on the Internet
- Our website may include links to other websites on the Internet. We are not responsible for the data collection methods used by those sites, and you can view the privacy and content policies of those sites accessed through any link within this site.
- We may use third-party advertising companies to display advertisements when you visit our website. These companies may use information about your visits to this and other websites (excluding your name, address, e-mail address or phone number) to provide advertisements about goods and services of interest to you. If you would like more information about this as well as if you want to know what choices are available to you to prevent the use of this information by these companies, please click here.
- Disclosure of information
- We will at all times maintain the privacy and confidentiality of all personal data we receive. This information will only be disclosed if required to do so by any law or when we believe in good faith that such action would be required or desirable to comply with the law, or to defend or protect the proprietary rights of this site or its beneficiaries.
- Data needed to carry out the transactions requested by you
- When we need any data about you, we will ask you to provide it voluntarily. This information will help us to contact you and fulfill your requests wherever possible. The data provided by you will never be sold to any third party for their own marketing purposes without your prior written consent unless it is on the basis of aggregate data used for statistical and research purposes and does not include any data that can be used to identify you.
- When you contact us
- All data provided by you will be treated as confidential. Forms that are submitted directly online require you to provide data that will help us to optimize our site. The data provided by you will be used to respond to all your inquiries, feedback, or requests from this site or any of its affiliated sites.
- Disclosure of information to any third party
- We will not sell, trade, rent, or disclose any information to any third party outside of this site, or its affiliated sites. Information will only be disclosed if ordered to do so by any judicial or regulatory authority.
- Modifications to the Privacy and Confidentiality Policy
- We reserve the right to modify the terms and conditions of this Privacy and Confidentiality Policy if necessary and when appropriate. Amendments will be implemented here or on the main Privacy Policy page and we will continuously notify you of what data we have collected, how we will use it and to whom we will provide it.
- Contacting us
- If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Concept Group
- Technology Mall, Nasr City, Cairo
- customerservice@conceptegypt.net
- 01200066119
- Finally
- Your concerns and interest in data confidentiality and privacy are of utmost importance to us. We hope that this will be realized through this policy.
Return Policy
- The customer has the right to exchange or return the product purchased from the website within 30 days from the date of purchase only in the event of an industrial defect in the product based on a technical report from maintenance or authorized service centers (this also applies to personal care products as they are subject to health conditions) in accordance with In the event that the 30-day period expires, the device will not be replaced or returned for any reason whatsoever, and the customer in this case must contact customer service 19319 to register a maintenance report, for devices for which a maintenance report is registered, in accordance with the text of Article 21 of the Consumer Protection Law.
- When returning or exchanging the product, the carton and packaging materials must be in their original state and the product carton must not have been opened or used and all its contents accompanied by all original documents, and in the event that there is a gift on the purchase order, it must be returned with the device and if all attachments are not returned, the replacement or return request will not be approved, and in the case of returning or exchanging a purchased product with a price discount or offer, only what the customer has paid will be refunded.
-In the event that the customer wishes to replace or return the product despite the absence of an industrial defect within the period of 14 days from the date of receipt of the product (except for personal care products as they are subject to health conditions) in accordance with Article 17 of the Consumer Protection Law
- In the event that the device has not been opened or used and the device is still in its original condition:
According to Article 17 of the Consumer Protection Law, the consumer has the right to request an exchange or refund within 14 days from the date of receipt of the product, if the device does not have a manufacturing defect, but provided that it is in the condition in which the item was at the time of contracting (i.e. not opened or used).
- In this case, the product will be replaced with a refund of the price difference between models, if any, or the product will be returned and refunded after deducting shipping expenses (EGP 300 for air conditioners) in accordance with Article 40 paragraph 1 and 2 of the Consumer Protection Law (the supplier is obligated to refund the amount paid to the customer by the same method of payment and the consumer bears the expenses of shipping and returning the product).
- In addition, in the case of online payment via VISA/Master, Vodafone Cash or Etisalat Cash, an administrative fee of (1.5%) will be deducted from the value of the device, or an administrative fee of (2.25%) of the value of the device in the case of payment through Fawry services, or an administrative fee of (1.45% + 1 EGP) of the value of the device in the case of payment through MPOS machines during the receipt of the product.
- In case the customer opens the device’s carton:
According to Article 17(2) of the Consumer Protection Law, the consumer is not entitled to exchange or return the device in case of opening the device’s carton or using the device as is evident in the following cases:
A- If the nature of the commodity, its characteristics, or the way it is packaged or packaged prevents or changes its replacement or return or makes it impossible to return it to the state it was in at the time of contracting.
B- If it is not in the same condition as it was at the time of sale due to a reason attributable to the consumer.
- Except for the text of this article, the product shall be replaced with a refund of the price difference between models, if any, or return the device to the customer and refund its value, but after deducting (5%) packaging from the total value of the device.
- In addition to deducting the shipping fees (300 pounds for air conditioners) in accordance with Article (40) paragraphs (1 and 2) of the Consumer Protection Law (the supplier is obligated to refund the amount paid to the customer by the same method of payment and the consumer bears the expenses of shipping and returning the product).
– In addition, in the case of online payment via VISA/Master, Vodafone Cash or Etisalat Cash, an administrative fee of (1.5%) of the value of the device will be deducted, or an administrative fee of (2.25%) of the value of the device in the case of payment through Fawry services, or an administrative fee of (1.45% + 1 LE) of the value of the device in the case of payment through MPOS machines during the receipt of the product.
Who we are
Privacy Policy
Welcome to Concept (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website Conceptegypt.net (the “Site”), and use our e-commerce services.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.
1. Information We Collect
1.1 Personal Information We collect personal information that you voluntarily provide to us when you make a purchase, create an account, subscribe to our newsletter, or contact us for support. This may include:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (credit/debit card details, PayPal, etc.)
1.2 Usage Data We collect information about how you access and use our Site. This includes:
- IP address
- Browser type and version
- Pages visited on our Site
- Time and date of your visit
- Time spent on those pages
1.3 Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our Site, track your activity, and collect analytical data. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Communicating with you about your orders, account, or inquiries
- Improving our Site and services
- Sending you promotional materials, newsletters, and other updates (you can opt out at any time)
- Analyzing Site usage to enhance functionality and user experience
- Ensuring the security of our Site and preventing fraud
3. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, and email communication. These providers are obligated to protect your information and use it only for the services we request.
- Legal Requirements: When required by law, or to comply with legal processes, protect our rights, or respond to lawful requests from public authorities.
- Business Transfers: In connection with any merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
We do not sell or rent your personal information to third parties for their own marketing purposes without your explicit consent.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we update or correct any inaccurate information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
To exercise your rights, please contact us at customerservice@conceptegypt.net.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Concept Group
Technology Mall, Nasr City, Cairo
customerservice@conceptegypt.net
01200066119
Thank you for visiting Concept!